At ITW Solutions LLP, we strive to provide top-notch creative services that exceed your expectations. Our services include creative communication, video production, website design, and digital marketing. We understand that situations may arise where you need to cancel or request a refund for our services. Please read our refund and cancellation policy carefully to understand your rights and responsibilities.
1. General Refund Policy
We offer a 7-day money-back guarantee on all creative services, except for Digital Marketing and Video Production services. If you are not satisfied with the results or the quality of our creative services within 7 days of the project’s initiation, you are eligible for a full refund. The initiation date refers to the date when the project officially starts, as indicated by the signing of contracts or payment confirmation.
2. Digital Marketing and Video Production
For Digital Marketing and Video Production services, we do not provide money back under any circumstances. These services require substantial resources, time, and effort from our team, making it infeasible to offer refunds. However, we are committed to working closely with you to ensure that the final deliverables align with your vision and expectations.
3. Cancellation Policy
If you wish to cancel a project, we understand that unforeseen circumstances can occur. To initiate a cancellation, please contact our customer support team as soon as possible. The cancellation policies differ based on the type of service:
- Branding, Website Designing, and Other Creative Services: If you choose to cancel the project before work has commenced, you are entitled to a full refund. However, if the project has already been initiated, the refund will be subject to the progress made and the resources utilized up to that point.
- Digital Marketing and Video Production: Cancellation of these services once the project has been initiated will not be eligible for a refund due to the extensive resources and effort invested.
4. How to Request a Refund
If you meet the criteria for a refund as outlined in this policy, please contact our customer support team at [email protected] within the specified time frame. We will require a clear explanation of your dissatisfaction along with any relevant evidence to process your refund efficiently.
5. Refund Processing
Refunds will be processed within 7 days after the approval of the refund request. The refund will be issued using the same payment method that was used for the original transaction.
6. Modifications to the Policy
ITW Solutions LLP reserves the right to modify, revise, or update this refund and cancellation policy at any time. Changes will be effective upon posting on our website. It is advisable to review this policy periodically to stay informed about our terms.
If you have any questions or concerns regarding our refund and cancellation policy, please reach out to our customer support team at [email protected]. By availing our services, you acknowledge and agree to abide by the terms outlined in this refund and cancellation policy.
Last updated: 20th Aug 2023.
ITW Solutions LLP
www.itwdesignstudio.com
9611115051
